Hiring

Assistant Manager Responsibilities:

• Ownership of your restaurant’s success metrics and lead restaurant team to reach goals.
• Lead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh meals.
• Grow and mentor your Sbarro family through training, development and on-boarding new team members.
• Lead communications of your team’s goals, upcoming promotions, business updates, etc.
• Inspire the overall positive and collaborative family environment.
• Partner with other Restaurants General Managers and Area Leaders to grow and move the business forward.

Success Factors

• Leads by example with high standards in customer service, cleanliness and quality.
• True business partner and has an ownership mindset relating to business results
• Mentors and coaches team effectively through training and development resources.
• Builds a team through selecting and on-boarding new hires.
• Takes absolute pride in everything you do and Sbarro’s values
• Goal-oriented leader that enjoys a fast-pace environment.
• Values customer service and positively impacts our guests’ experience.
• Deep appreciation and commitment to customer service and our guest’s experience.

Additional Info. 

• You must be 18 years old with a valid driver’s license and reliable, personal transportation.
• Keep in mind that this is just basic information. You’ll find our more after you apply. Independently-owned franchised or licensed locations may have different requirements and are solely responsible for setting the terms and conditions of employment for their restaurants.
• If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation any time by contacting the location nearest you.

Assistant Manager Responsibilities

• Partners with the Restaurant General Manager on success metrics and lead restaurant team to reach goals.
• Ownership of the guest experience that includes friendly interactions, a clean restaurant and hot & fresh meals.
• Grow and mentor team through training and hiring.
• Effectively communicate goals, promotions, business updates etc.
• Demonstrates full working knowledge of point-of-sale register system

Summary

Reporting to the General Manager, the Team Member provides front-line service to Sbarro guests in an enthusiastic, friendly, outgoing, clean and safe manner. While each team member is hired for a primary position (such as Server / Cashier, Pizza Maker, Steam Cook / Prep, Dishwasher), due to sales volume fluctuations in any given restaurant and the various station responsibilities, each team member may be asked to assist in fulfilling other position duties. It is desirable that each Team Member be cross-trained in each duty.

Essential Duties & Responsibilities

Server / Cashier

• Must serve customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance
• Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials
• Receives payment for all transactions following prescribed methods and with prescribed standards for guest service
• Follows all required procedures outlined in cash handling policy
• Demonstrates full working knowledge of point-of-sale register system
• Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure
• Practices food safety and sanitation standards required of foodservice establishments
• Follows established cost control systems, including employee food policy and waste guidelines
• Assists other team members when required
• Responsible for the proper use of gloves, utensils and portion size of each item, temperature of hot food and the attractive presentation of all food
• Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality
• Assists other team members when required
• Other duties as assigned

Pizza Maker

• Prepare all food products in accordance with the specifications outlined in the Recipe Manual and Recipe Cards while utilizing predetermined safety and sanitary procedures
• Appropriately judges the volume of sales in relationship to pizza preparation and production
• Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality
• Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure
• Practices food safety and sanitation standards required of foodservice establishments
• Follows established food safety time and temperature controls and cost control systems, including employee food policy and waste guidelines
• Serves customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance
• Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials
• Responsible for the proper use of equipment, gloves, utensils and portion size of each item, temperature of hot food and the attractive presentation of all food
• Assists other team members when required
• Other duties as assigned

Steam Cook / Prep

• Prepares all food products in accordance with the specifications outlined in the Recipe Manual and Recipe Cards while utilizing predetermined safety and sanitary procedures
• Operates all station preparatory equipment in a safe and sanitary manner (i.e., knives, steam cooker, dough machine, pizza oven, stove etc.)
• Functions independently to prepare adequate product according to predetermined production schedules or requirements
• Correctly maintains all displayed steam table items according to Recipe Manual and Product Cards while maintaining local health requirements
• Correctly rotates all new and prepared products in a FIFO (first-in, first-out) manner
• Follows established food safety time and temperature controls and cost control systems, including employee food policy and waste guidelines
• Responsible for the proper use of equipment, gloves, utensils and portion size of each item, temperature of hot food/cold food and the attractive presentation of all food
• Serves customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance
• Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials
• Assists other team members when required
• Other duties as assigned